United Way of Central Indiana
  • Impact - Research Associate (ETO)
  • Indianapolis , IN, USA
  • Salary
  • Full Time

Research Associate

Strategic Information - ETO Team




Safeguarding our team members is an important part of how we ensure our continued work in the communities we serve. As a condition of employment, UWCI requires all new hires to be optimally vaccinated against COVID-19, including the COVID-19 booster, barring an approved exemption. All UWCI team members will need to be fully vaccinated against COVID-19 by October 19, 2021, barring an approved exception.


We partner to design, support and grow systems that accelerate financial stability and upward mobility for individuals and families living in or near poverty and striving for a brighter future. Our vision is that Central Indiana will be a community where children, individuals and families thrive; neighbors care for each other; and we are proud of all our residents' quality of life.


We pursue this vision in all we do as we ask our community to give, advocate and volunteer. We believe that vision can only be achieved if pursued with shared values, and therefore place great emphasis on building a team that will pursue this vision together with ICARE. This is an exciting time to be part of United Way of Central Indiana's team as we embark on a new strategic framework that fosters innovation, builds community partnerships, and integrates across traditional functional areas.




Position Summary

United Way of Central Indiana recognizes that the key to success is a strong and cohesive team that works through shared values to achieve our mission.

This position will assist the continued implementation and ongoing enhancement of our Efforts to Outcomes (ETO) data collection and performance management system, which is used across United Way of Central Indiana and its growing network of partner agencies. This position will work with agency executives and end-users to improve ETO practices, reporting, and performance. This position will also assist with research and analytical projects conducted by the Strategic Information Department in support of the organization's goals and objectives.   


Position Duties & Responsibilities

The following statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 


Database Analytics and Reporting

Support and maintain partner sites in the Efforts to Outcomes (ETO) Database which is a customizable human-services tracking tool. Cultivate relationships with ETO partners to facilitate trust and provide a deeper understanding of organizations and their role in Central Indiana community, to enhance data collection. Utilize database management skills to administer UWCI ETO enterprise with over 20 partner organizations, to design, configure and maintaining custom data collection buildouts. Write advance reports in SAP Business Objects to track clients, outputs, and outcomes for our ETO partners.

  • Create customized performance reports that aggregate results for external partner agencies, and internal partners using SAP Business Objects.
  • Work closely with the Community Data Initiative and Analytics Manager and other members of Strategic Information to support the implementation, maintenance and management of Efforts to Outcomes software, collaborating directly with agency executives and front-line staff to facilitate program performance management activities.
  • Lead efforts to collect, organize, scrub, validate, and otherwise prepare large data sets for research projects, e.g.: update and maintain a complex database of confidential information to ensure current and accurate information using systems such as Efforts to Outcomes (ETO).
  • Must demonstrate knowledge of ETO database and best practices by taking online training courses and passing ETO Administrator and Result Writer certification exams within first year of employment.


Data Analytics and Research

Collect, research, and analyze internal and external data to inform impact toolkit and UWCI strategies. Oversee the data collection for UWCI strategies in ETO including Siemer Institute reporting, Center for Working Families. Co-lead the enhancement and standardization of the Impact Fund reporting process for ETO team through data documentation and validation procedures for organizations. Research, analyze and report out on community data to help inform grantmaking strategies for delegated impact fund focus areas. Utilize Power BI and Tableau to communicate findings and analysis via reports and dashboards on community data and UWCI initiative data. Data analytics and research efforts beyond immediate UWCI goals and initiatives.

  • Support internal efforts to ensure ETO is optimized to support and advance UWCI's strategic plan.
  • Analyze and interpret results using standard statistical tools and techniques.
  • Identify new opportunities for process improvement.
  • Ensure that systems and procedural safeguards for protecting all sensitive personal and financial. data are in place and practiced at all times to maintain organizational data security.


Community Data Initiatives:

Provide support for data collection reporting and analysis for UWCI Impact Initiatives such as CWF WAF, Grassroots Faith-Based Data Initiative Pilot, Homelessness and Diversion, Promise Neighborhoods, etc. Cultivate and promote relationships with non-profit organizations by providing guidance and technical assistance and gaining a deeper understanding of data collection, reporting, and data systems. Design and support technical and reporting trainings to enhance the knowledge and reporting of non-profits in Central Indiana (Monthly ETO User Groups, Grassroots and Faith-based Data Pilot Initiative Trainings, etc.).

  • Present research results both in written and verbal communications.
  • Pinpoint trends, correlations and patterns in data set.
  • Help train internal and external partners on data-entry and data integrity.


Perform special assignments and other work, on an as-needed basis which may include:

  • Create on-line surveys and assist in analyzing data from survey research projects.
  • Assist with program evaluation and data analysis for various UWCI programs and initiatives.
  • Utilize GIS tools such as ArcGIS to create maps and provide understanding of variables in a given geographic location.




To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The individual in this role must display the highest level of integrity and confidentiality. United Way also values innovative thinking, and a successful candidate will be a self-starter who can work within the team to achieve goals and objectives.  The individual should have effective communication skills, attention to detail and organization, flexibility, adaptability and the ability to multi-task and be open-minded in a fast-paced environment. The individual will also maintain knowledge of trends in his/her area of responsibility and reviews literature to understand key issues.



Education and/or Experience

  • Bachelor's degree required; graduate degree preferred.
  • Excellent project management skills. Ability to manage multiple projects and responsibilities is essential.
  • Ability to lead projects and work independently.
  • Ability to deliver high-quality customer service to various stakeholders.
  • Excellent analytical skills - define problems, research and collect data, establish facts, and draw valid conclusions
  • Good communication skills – verbal and written
  • Experience in using relational databases, preferably Efforts to Outcomes (ETO) database or SAP Business Objects (preferred)
  • Must possess a high level of computer proficiency and knowledge of various computer and database software, with particular skill in Microsoft Excel, Access, Word, and PowerPoint
  • SQL language desirable
  • Excellent analytical skills - define problems, research and collect data, establish facts, and draw valid conclusions
  • Good communication skills – verbal and written



Core Competencies

United Way of Central Indiana's team is evaluated on the following core competencies:

  • Inclusion
  • Courage
  • Accountability
  • Respect
  • Excellence
  • Job Knowledge
  • Thriving in Change




Position Leader:     Manager, Community Data & Analytics

Position Leads:       N/A

FLSA Status:           Exempt, Full -Time

Salary Range:         Market

Benefits:                 Complete Benefits Package Available






Equal Opportunity Employer

Please apply at uwci.org/team


This position description does not constitute a contract of employment or a guarantee of any terms or conditions of employment.  UWCI employees are employed on an at-will basis. In addition, nothing in this position description restricts UWCI's right to assign or reassign duties and responsibilities to this position at any time.


This position has been closed and is no longer available.
United Way of Central Indiana


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